Allo Bank, one of Indonesia’s fastest-growing digital banks, has received the Omnichannel Impact Award at the 8×8’s Indonesia Appreciation Event 2025. The award recognises the bank’s use of 8×8’s communications platform, including 8×8 Omnichannel Messaging, to deliver secure, mobile-first banking at scale.
The Jakarta-based bank, which serves 14 million customers, has partnered with 8×8 since 2022 to power customer authentication and real-time engagement across SMS and WhatsApp. Central to the implementation is one-time password (OTP) delivery across both channels, which strengthens login security and reduces exposure to phishing and SIM-swap fraud. The solution also supports automated messaging for payment reminders and customer notifications.
In 2025, Allo Bank delivered over 17 million SMS messages through the 8×8 Platform for CX, reaching customers across more than 20 countries, including Singapore, Malaysia, Japan, and Australia.
The award reflects measurable gains in authentication reliability, issue resolution speed, and customer satisfaction. It also points to a broader shift across Southeast Asia’s digital finance sector, where communications infrastructure is playing an increasingly important role in building customer trust and supporting seamless customer experiences.
“Security and customer experience are non-negotiable in digital banking,” said Sajal Bhatnagar, Digital Director at Allo Bank. “With 8×8’s CPaaS solutions, we have strengthened user protection while enhancing the speed and quality of customer support.”
About 8×8, Inc.
8×8, Inc. (NASDAQ: EGHT) connects people and organisations through seamless communication on the industry’s most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS solutions. The 8×8® Platform for CX integrates AI at every level to enable personalised customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organisations, empowering them to unlock the potential of every interaction. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, X, and Facebook.
About Allo Bank
Allo Bank is a Jakarta-based digital bank in Indonesia focused on delivering secure, convenient, and mobile-first banking experiences at scale. Serving 14 million customers, the bank leverages digital communications and authentication solutions to support trusted customer engagement across its services.