F5 2025 Report reveals talk becomes action as AI gets to work
F5 Report highlights AI-driven transformation Amid operational complexity. 96% of surveyed IT decision-makers have deployed AI models, up from a quarter in 2023
IT leaders are increasingly trusting AI with business critical tasks from traffic management to cost optimization, according to the industry’s most comprehensive report on application strategy. F5’s 2025 State of Application Strategy Report, which surveys global IT decision makers, found that 96% of organizations are now deploying AI models, up from a quarter in 2023.
There is also a growing willingness to elevate AI to the heart of business operations. Almost three-quarters of respondents (72%) said they want to use AI to optimize app performance, whereas 59% support the use of AI for both cost-optimization and to inject security rules, automatically mitigating zero-day vulnerabilities.
There is also a growing willingness to elevate AI to the heart of business operations. Almost three-quarters of respondents (72%) said they want to use AI to optimize app performance, whereas 59% support the use of AI for both cost-optimization and to inject security rules, automatically mitigating zero-day vulnerabilities.
Today, half of organizations are using AI gateways to connect applications to AI tools, and another 40% expect to be doing so in the next 12 months. Most are using this technology to protect and manage AI models (62%), provide a central point of control (55%), and to protect their company from sensitive data leaks (55%).
“This year’s SOAS Report shows that IT decision makers are becoming confident about embedding AI into ops,” said Lori MacVittie, F5 Distinguished Engineer. “We are fast moving to a point where AI will be trusted to operate autonomously at the heart of an organization, generating and deploying code that helps to cut costs, boost efficiency, and mitigate security problems. That is what we mean when we talk about AIOps, and it is now becoming a reality.”
Operational readiness and API challenges remain
Despite growing AI confidence, the SOAS Report highlights several enduring challenges. For organizations currently deploying AI models, the number one concern is AI model security.
And, while AI tools are more autonomous than ever, operational readiness gaps still exist. 60% of organizations feel bogged down by manual workflows, and 54% claim skill shortages are barriers to AI development.
Furthermore, almost half (48%) identified the cost of building and operating AI workloads as a problem, up from 42% last year.
A greater proportion of organizations also said that they have not established a scalable data practice (39% vs. 33% in 2024) and that they do not trust AI outputs due to potential bias or hallucinations (34% vs. 27%). However, fewer complained about the quality of their data (48%, down from 56% last year).
APIs were another concern. 58% reported they have become a pain point, and some organizations spend as much as half of their time managing complex configurations involving numerous APIs and languages. Working with vendor APIs (31%), custom scripting (29%), and integrating with ticketing and management systems (23%) were flagged as the most time-consuming automation-related tasks.
“Organizations need to focus on the simplification and standardization of operations, including streamlining APIs, technologies, and tasks,” said MacVittie. “They should also recognize that AI systems are themselves well-suited to handle complexity autonomously by generating and deploying policies or solving workflow issues. Operational simplicity is not just something on which AI is going to rely, but which it will itself help to deliver.”
Hybrid app deployments prevail
Allied to soaring AI appetites is a greater reliance on hybrid cloud architectures.
According to the SOAS Report, 94% of organizations are deploying applications across multiple environments—including public clouds, private clouds, on-premises data centers, edge computing, and colocation facilities—to meet varied scalability, cost, and compliance requirements.
Consequently, most decision makers see hybrid environments as critical to their operational flexibility. 91% cited adaptability to fluctuating business needs as the top benefit of adopting multiple clouds, followed by improved app resiliency (68%) and cost efficiencies (59%).
A hybrid approach is also reflected in deployment strategies for AI workloads, with 51% planning to use models across both cloud and on-premises environments for the foreseeable future.
Significantly, 79% of organizations recently repatriated at least one application from the public cloud back to an on-premises or colocation environment, citing cost control, security concerns, and predictability. This marks a dramatic rise from 13% just four years ago, further underscoring the importance of preserving flexibility beyond public cloud reliance.
Still, the hybrid model can prove a headache for some. Inconsistent delivery policies (reported by 53% of respondents) and fragmented security strategies (47%) are all top of mind in this respect.
“While spreading applications across different environments and cloud providers can bring challenges, the benefits of being cloud-agnostic are too great to ignore. It has never been clearer that the hybrid approach to app deployment is here to stay,” said Cindy Borovick, Director of Market and Competitive Intelligence, F5.
APCJ AI adoption and challenges – key highlights:
AI Gateways on the Rise: Nearly half of APCJ organizations (49%) are already using AI gateways to connect applications to AI tools, with another 46% planning to do so in the next 12 months.
Top Use Cases for AI Gateways: Among those leveraging AI gateways, the most common applications include protecting and managing AI models (66%), preventing sensitive data leaks (61%), and observing AI traffic and application demand (61%).
Data and Trust Challenges: Over half (53%) struggle with immature data quality, and 45% are deterred by the high costs of building and running AI workloads.
Hybrid Complexity: The hybrid model of AI deployment introduces hurdles, with 79% citing inconsistent security policies, 59% highlighting delivery inconsistencies, and 16% dealing with operational difficulties.
Toward a programmable, AI-driven future
Looking ahead, the SOAS Report suggests that organizations aiming to unlock AI’s full potential should focus on creating programmable IT environments that standardize and automate app delivery and security policies.
By 2026, AI is expected to move from isolated tasks to orchestrating end-to-end processes, marking a shift toward complete automation within IT operations environments. Platforms equipped with natural language interfaces and programmable capabilities will increasingly eliminate the need for traditional management consoles, streamlining IT workflows with unprecedented precision.
“Flexibility and automation are no longer optional—they are critical for navigating complexity and driving transformation at scale,” Borovick emphasized. “Organizations that establish programmable foundations will not only enhance AI’s potential but create IT strategies capable of scaling, adapting, and delivering exceptional customer experiences in the modern age.”
About F5
F5, Inc. (NASDAQ: FFIV) is the global leader that delivers and secures every app. Backed by three decades of expertise, F5 has built the industry’s premier platform—F5 Application Delivery and Security Platform (ADSP)—to deliver and secure every app, every API, anywhere: on-premises, in the cloud, at the edge, and across hybrid multicloud environments. F5 is committed to innovating and partnering with the world’s largest and most advanced organizations to deliver fast, available, and secure digital experiences. Together, we help each other thrive and bring a better digital world to life.
In the world of enterprise-scale automation, we are on the brink of a profound acceleration: the shift from scripted bots and rule-based workflows to autonomous agents that make decisions, initiate actions, and adapt in real time.
Analysts call this paradigm “agentic AI”, software entities with a degree of independent agency.
Yet from my observations with enterprise tech vendors and data-driven marketing practices, I’ve noted a counter-trend: high expectations meet uneven outcomes.
Studies suggest that over 40% of agentic AI projects will be cancelled by end-2027, driven by rising costs, unclear business value, and inadequate risk controls.
Hence, for marketers, demand-gen experts, SaaS vendors and enterprise technologists aligned with data-driven strategies, this is a strategic alarm bell.
Therefore, let’s unpack what this means for the modern enterprise automation architecture: the promise, the pitfalls, and how you can transform these insights into real-world demand, pipeline and lead-generation momentum.
The Promise of Agentic AI: Beyond Automation to Autonomy
Agentic AI fuels the narrative of digital transformation at a new level. Instead of “trigger this campaign, send follow-up email”, think of agents that monitor account behaviour, infer intent, orchestrate multi-step dialogues and execute decisions across systems.
In the 2025 Strategic Tech Trends report, agentic AI was observed as a defining shift: “a virtual workforce of agents to assist, offload and augment the work of humans or traditional applications.”
For enterprise-orientation demand models, that signals three structural shifts:
From task automation to goal-oriented orchestration: Rather than automating discrete steps, these systems aim for end outcomes (e.g., “qualify this account and schedule a briefing”) without human prompts at each stage.
From single-touch workflows to multi-agent ecosystems: An agent might monitor data streams, evaluate sentiment, escalate to another agent, trigger action in a CRM, and adjust based on outcomes.
From reactive to proactive execution: The agent isn’t just responding. It anticipates and takes initiative, aligned with business objectives and metrics.
Why the Reality So Far is Less Glamorous
However, despite the hype, the raw numbers reflect caution.
For instance, the projection of >40% cancellation rate isn’t simply pessimistic, but it emphasises a reality that many “agentic” initiatives aren’t delivering on their transformational promise.
From my vantage point, studying enterprise demand teams and technology brands, several patterns emerge:
Business value ambiguity. Many projects begin as automation pilots rather than strategic transformations. When the ROI is vague or the metric is misstated (“reduce time by 20%” rather than “increase qualified accounts by 15%”), the scalability stagnates.
Data and integration debt. Autonomous agents depend on clean, unified data streams and orchestration across systems. Yet many enterprises still operate in siloes, such as marketing automation, CRM, ERP, and service platforms, making “agentic” a veneer rather than true autonomy.
Risk, governance and the unknown. With greater autonomy comes increased risk: errors, unintended actions, data leakage, and reputation issues. Moreover, studies cite “inadequate risk controls” as a key reason for attrition.
Over-hyped positioning (“agent-washing”). Vendors and firms often relabel chatbots or simple workflow automation as “agentic”. Research suggests that only an amount of 130 true agentic-AI vendors among thousands claim the label.
In short, a significant gulf exists between promise and production.
What Data-Driven Marketing Leaders Should Prioritise
For you, operating at the intersection of enterprise technology marketing, sales enablement and lead generation, this is your moment.
The promise of agentic AI creates immense interest, which means you can differentiate by speaking the hard truths, structuring demand narratives around risk mitigation, real outcomes, and data infrastructures, not just agentic dreams.
Here’s how I’d advise the modern enterprise-oriented Martech/RevOps leader:
Lead with outcome metrics, not tech buzz. Your messaging must anchor on business KPIs: “agentic orchestration reduces average time-to-opportunity by X%”, “lead qualification improved by Y%”, “multi-touch account conversion improved by Z%”. Avoid starting with “we deploy AI agents”.
Frame the risk pathway. Show that you understand the cancellation risk. A narrative like: “We recognise that > 40% of agentic AI efforts fail by 2027, hence we prioritise pilot-to-scale discipline, data-governance frameworks, and ROI-trackable use-cases” serves to build trust and also aligns you with enterprise buyers.
Showcase the data foundation. Agentic systems don’t live in a vacuum. Marketing must emphasise how you help customers migrate from siloed datasets, establish real-time data pipelines, orchestrate across MAP/CRM/BI and provide monitoring dashboards.
Target early-value use cases. Rather than a sweeping enterprise transformation, position agentic use cases with a measurable, constrained scope: e.g., “an autonomous agent that triages incoming leads, assigns them, triggers demo scheduling, and adapts at scale”. This allows you to build credibility before a broader rollout.
Prepare for the governance conversation. If > 40% of projects fail because of “inadequate risk controls”, your content must address governance. Provide messaging and thought leadership around: agent-audit trails, human-in-the-loop fail-safes, provider security posture, and data-lineage monitoring.
From Hype to Insight
Enterprise demand data from 2025 tells a consistent story: agentic AI can only scale when it’s part of a well-orchestrated, data-driven framework, not a lone ‘agent’ add-on.
Why? Because enterprise complexity is real. Buyers need:
End-to-end data maturity (e.g., unified lead-account graphs, real-time scoring, orchestration),
Reliable process foundations (automation, integration, workflow triggers),
If your content and messaging merely promote “deploy autonomous agents and watch them scale”, you’ll attract the same fate as the 40% of projects Gartner forecasts will be cancelled.
Instead, aim for the 60% that succeed by utilising the data backbone, governance, scoped value and durable integration.
Final Takeaways for Enterprise Tech Marketers
The “agentic” label has become a gate-opener: it triggers interest in C-suite and data leadership. Use it, but qualify it with disciplined language.
The cancellation risk(40%+ by 2027) should not intimidate; it should inform your differentiation strategy. Demonstrate you’re in the 40%+ that aim for success.
Demand generation will increasingly favour vendors who can align agentic systems with enterprise-scale data infrastructure, not those who pitch standalone agent modules.
For segmentation, target enterprise tech buyers with high volumes of unstructured data, high lead volumes, complex workflows and called-out KPIs (SaaS vendors, global service orgs, large martech stacks).
Use the real-world tension (promise vs risk) as a storytelling device. Buyers respond to authenticity, not hype.
Agentic AI isn’t just another buzzword.
For enterprise-scale automation, it represents a structural inflexion: from orchestrated systems to autonomous orchestration.
But the path is narrow, the risks real, and the discipline required substantial.
For enterprises, the upshot is this: the winners will not be those who simply deploy agents. They will be those who embed agents into a robust, data-centric architecture with clear value metrics and governance baked in.
Hence, for marketers, vendors and automation architects in that space, telling that full story, warts and all, is your opportunity.